Recent Why SERVPRO Posts

We are an IICRC Certified Firm

10/14/2021 (Permalink)

SERVPRO of Santee is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Santee

SERVPRO of Santee specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The Importance of an ERP

5/21/2021 (Permalink)

When things go wrong, oftentimes people get flustered and are unable to make good quick decisions. An ERP (Emergency Readiness Plan) will help you and your staff be prepared in times of distress. This file will serve as a go-to for all information including water shut-off location, insurance contact information, property manager contact information (if applicable), and much more. This step-by-step procedure guides the employee and/or homeowner through the necessary process for the particular damage category.

For example, if the property has a pipe leak, the Emergency Readiness Plan walks the person through the steps to prevent additional water damage, starting with shutting off the water supply. Then, it would direct them to notify any property or store manager and/or insurance contacts. Other important contacts can also be added to the notification list so nothing is missed in a moment of stress and chaos.

If you would like an official ERP set-up for your residential or commercial property, call SERVPRO of Santee/Lakeside today at (619) 258-7200.

COVID Sanitizing Christmas Presents

11/19/2020 (Permalink)

This winter, we all need to be cautious of what we’re bringing into our homes on a daily basis. Over the Christmas season, many homes will be bringing new toys and presents into their home to give to their loved ones. In the chaos of the holiday season, it may slip people's minds to clean and sanitize these items before they have a chance to contaminate other items in the home. 

Different materials require different cleansing and sanitizing. Many plastic kid's toys are dishwasher safe and clothing can be tossed in the washing machine. For other non-porous toys and gifts, soak in a diluted bleach solution for 5 minutes, rinse with fresh water, and allow to air-dry. Other items can be wiped down or sanitized with an alcohol-based spray. 

When in doubt regarding how to clean an item, you can always default to a 2-week quarantine of that item. Simply be sure to purchase the gift at least 2 weeks before Christmas (or the gifting date). You can always wrap the gift right away, so it is contained and ready to set aside for Christmas Day!

Disaster Recovery Team

10/30/2020 (Permalink)

SERVPRO of Santee Lakeside van ready to go for disaster recovery team Hurricane Sally 2020 Pensacola Florida California storm Disaster Recovery Team ready to help Pensacola, FL Hurricane Sally damage

Did you know that SERVPRO of Santee & Lakeside is part of the Disaster Recovery Team. SERVPRO selects large-loss specialists who are prequalified and strategically positioned nationwide, ready to respond to any size disaster such as the 2017 California wildfires and a multitude of hurricanes and floods. 

Most recently our local team was sent to Pensacola, FL to assist with Hurricane Sally water damage and restoration. Every large loss is supervised by an operations manager to ensure seamless communication and efficient, timely mitigation of damage.

Available 24 hours a day, 7 days a week, and 365 days a year, we are always prepared for the unpredictable! With over 1,700 franchises nationwide, no disaster is too big! Call SERVPRO of Santee & Lakeside at (619) 258-7200 today for help with any job - big or small!

Effective & Efficient Equipment

8/4/2020 (Permalink)

SERVPRO team uses water dehydration fans to circulate air and dry out a flooded or water damaged area. SERVPRO team using effective & efficient water dehydration fans

Water damage equipment has evolved over time, we strive to keep up with the most efficient in the industry. For instance, this image shows the use of air movers that are very useful because of their compact design but also the low amperage usage. It’s very important to distribute the power being used in a house to avoid circuit breakers popping or even creating fire hazards.

Once all the demolition and clean up is completed our technicians are trained to count the equipment necessary, and calculate the amperage needed. Extension cords are used to use outlets in other rooms of the house just to avoid an electrical overload in the affected room. By doing so, it helps the equipment run consistently, and expedite the drying of the structure.

Call us at (619)258-7200, we are always here to help.

We are Cleaning Experts

7/20/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Santee/Lakeside - (619) 258-7200

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

The Importance of Documentation

7/14/2020 (Permalink)

In our daily working with insurance carriers, property manager, and homeowners our crew habitually takes pre-existing images.   The documentation of the condition of flooring, walls, and furniture is so important to protect all parties involved. 

We had numerous occasions in which a client asked for the pre-existing condition images in order to prevent replacement of floors, and furniture. The insurance carriers limit their exposure by having proper documentation, being able to show the before, during and after photos on a claim.  

In any dispute of damage to the property an image can resolve any accusation, or disagreement.  Specially if the involved parties are trying to reach a reasonable resolution.  Count on us!

Call us (619)258-7200, we are always here to help.

Water Heater Leak - 24/7 Emergency Service!

6/19/2020 (Permalink)

San Diego home has hot water heater leak and calls SERVPRO of Santee/Lakeside late at night 24/7 emergency service San Diego Home Uses SERVPRO's 24/7 Emergency Service

In this cold San Diego weather, we all want to have warm water running through our sinks and showers, but do we want that on our bedroom floor and bed?

In this house, a water heater pipe started leaking, damaging the flooring in the bedroom and garage, as well as the walls surrounding the broken pipe. Our crew quickly responded regardless of the fact that the call was made very late at night. The SERVPRO technicians assessed the damage and set up some of our equipment to begin the drying process.

No matter how late at night your disasters happen, SERVPRO of Santee/ Lakeside will be there to help clean it up. Day or night, 24/7, give us a call at (619)258-7200.

The Importance of Response Time!

5/31/2020 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Santee/Lakeside provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

(619)258-7200

Is that a cat or a skunk?!

5/22/2020 (Permalink)

Have you been afraid that that your husband would be without his glasses around the house and let the neighbors’ cat inside the house on a rainy day? What if that cat wasn’t actually a cat and it turned out to be a skunk and it was too late to kick it out?

Our team responded to a residence in which a skunk had started a family in the crawlspace of the house, possibly got spooked, and released a nasty odor into the air. This unbearable odor then spread throughout the house, affecting almost every room. Who did they call? They called us here at SERVPRO of Santee/ Lakeside at (619)258-7200 to help rid the residence of the foul stench. (No skunks were harmed in the process of cleaning the property).

Slab Leak in Coronado Home

5/22/2020 (Permalink)

SERVPRO technician repairing hardwood floors in Coronado, San Diego home that had water damage. Water Damage in Coronado home.

We received a frantic call that this Coronado home had a slab leak. Due to our 24/7 emergency service, our team of trained technicians was able to quickly respond and begin the restoration process.

The slab leak mainly impacted the wood floor located in the kitchen. The wood floors extended to other parts of the house and our primary goal was to restore the floor in order to avoid replacement and further costs.  

SERVPRO of Santee/Lakeside's trained technicians used moisture detectors to determine the severity of the water damage and aid in extracting water effectively. Using tools such as the moisture detectors as well as dehumidifiers, our team was ultimately able to fully restore the homeowner's flooring.

SERVPRO of Santee/Lakeside takes great pride in responding to a job in a timely manner. Our crew won't reside until we leave it "Like it never even happened." Call us today at (619) 258-7200